Refund Policy

Thank you for choosing Orkap! We strive to ensure your satisfaction. If our service doesn’t meet your expectations, here’s how we handle refunds: .

When Refunds Are Offered

Below are the mentioned purposes and usage of our collected data

1. New Subscriptions

Full refund within 10 days of initial payment if you are not satisfied

2. Subscription Renewals

Refund within 5 days of renewal only if:

• You did not use Orkap during those 5 days.
• You provide a valid, documented reason (e.g., technical incompatibility).

3. Usage-Based Refunds

New Purchases: If you use ≤30% of your plan’s outreach limit, you may request a refund for the remaining unused portion (70%) within 10 days.

Example: A $100/month plan with 1,000 emails. If you sent 200 emails (20%), you’d receive a $70 refund.

Renewals: Refund for unused outreach credits within 5 days of renewal.

When Refunds Are NOT Offered

• Transaction fees (e.g., credit card processing fees).
• Requests made >5 days after renewal.
• If you used Orkap during the 5-day renewal window.
• Vague reasons (e.g., “app not working” without proof).
• Paused/resumed subscriptions.
• Partially used plans beyond 50% usage (new subscriptions).

Critical Notes

While submitting a refund request, please follow the steps

• Submit details from contact page.
• Your Orkap account email.
• Invoice ID.
• Reason + evidence (if applicable).
• Allow 4 - 6 business days for processing.

Account Termination:

Approved refunds result in immediate account deactivation.

All data (outreach, contacts) will be permanently deleted. There is no way to get back your data from our server.

Fair Use:

We reserve the right to deny refunds for abuse (e.g., repeated requests, fraud).

Contact Us

Questions? Reach our support team from contact page.

We respond within 24 hours on weekdays.

Last updated August 16, 2025